Your item will be made to order in our Portland studio. Please allow 3-4 weeks for your order to be sewn - if you need your item by a specific date for an event, trip, etc., please email us right away with your order confirmation. In most cases we can accommodate your rush request, however additional shipping charges may apply.
SHIPPING POLICIES - US AND CANADA
Once your item is finished, you will receive an email with tracking for your shipment. Please allow 24-48 hours for your tracking number to update.
Orders over $200 qualify for free shipping to the US and Canada.
All orders to Canada will be shipped via UPS, with expected delivery from 3 to 5 business days. We offer free shipping to Canada on all orders over $200, but please note that additional taxes or customs duties may apply to your order and are the responsibility of the customer.
Please make sure you are shipping your item to a secure location, once your package is marked as delivered we are not responsible for any theft or damage that may occur. We are not responsible for any delays that may occur in delivery once your package has left our possession.
SHIPPING POLICIES - INTERNATIONAL
Please note that additional taxes or customs duties may apply to your order and are the responsibility of the customer.
Please make sure you are shipping your item to a secure location, once your package is marked as delivered we are not responsible for any theft or damage that may occur.
LOCAL PICKUP
Pickup is available at our Portland showroom. Please select 'local pickup' at checkout. We will contact you when your order is ready to arrange a time for pickup, as our showroom is currently open by appointment only.
Our address is 1825 NE Broadway St, Ste A. Portland, OR 97232
EXCHANGES AND STORE CREDIT
We want you to be happy with your purchase, so please look at our size chart prior to ordering to make sure you get the desired fit. If you have specific sizing questions, don't hesitate to send us an email for measurements, fit suggestions, etc.
Exchanges are permitted free of charge for the value of the original purchase price. You may also return your item for store credit, to be issued in the form of a unique discount code, valid for the amount of the original purchase price. All exchanges and store credit requests must be initiated within 10 days of the receipt of your item.
RETURNS
Your REIFhaus items are made to order just for you. Full price and in season purchases are eligible for a refund within 10 days of date of delivery, and will be subject to a 15% restocking fee. Any refunds or credits will be distributed within 1-4 business days of the receipt of your return, and will be issued via the original payment method.
Any items made with custom alterations are final sale.
Sale items or items purchased using a discount code are eligible for exchange or store credit only. Items purchased during sample sales or archive sales are final sale.
To initiate an exchange or a return, create an account using the email address associated with your order. Returns cannot be accepted without prior authorization.
Returns must be received unworn and in original condition. We reserve the right to reject any returns that are received with odors, stains, show signs of wear or laundering, or fall outside of our 10 day return window.
Our photography represents accurate depictions of all textile colors, and we are not responsible for discrepancies that may occur due to different monitor settings.
PRICE ADJUSTMENTS
REIFhaus will honor a one-time price adjustment on full-price merchandise should an item you purchased go on sale within 10 days of purchase date. Price adjustment will be made in the form of store credit. Items purchased on sale or with a discount code are not eligible for price adjustment.
CARING FOR YOUR ITEM
Our garments and accessories are made from a variety of textiles sourced from all over the world, and we do our best to provide an accurate breakdown of fiber content in each listing. Each REIFhaus piece is made with care here in our Portland studio, and we ask that you be mindful of this when washing your garment.
Unless otherwise noted, the recommended laundering method for your item is machine or hand wash cold and lay flat to dry. A gentle iron or steamer maybe be used if necessary to remove wrinkles. Our textiles are not pre-shrunk, so please make sure to only use cold water to preserve the original sizing of your garment.
REPAIRS
We offer free repairs for life on any REIFhaus garment. Should a seam come apart, fray, etc, please contact us via email and we will facilitate the repair and return your item good as new.
Don't see the answer to your question here? Send us an email and we will be happy to help you.
We reserve the right to make adjustments to this policy without notification, so please check back prior to ordering.